Frequently Asked Questions
Product & Ingredients
We chose ingredients that are naturally derived and gentle on the skin, and may not trigger an allergic reaction. If irritations do occur please discontinue use and consult with your doctor.
Hemp seed oil is rich in antioxidants that are gentle on the skin, they act as a barrier for your skin, deeply hydrate, repair and keep your skin healthy.
Hemp seed oil naturally calms and revitalizes inflamed skin, and encourages skin health by helping prevent the signs of ageing.
Yes, in addition to strict quality control during the raw material screening and manufacturing process, we send our products to independent clinical labs for further testing. We have stability tests, preservative efficacy tests, and human safety tests carried out. We have also conducted consumer trials on the products to ensure that we have authentic user feedback for product optimization.
We do not use ingredients that are derived from crude oil, such as petrolatum or mineral oil.
Yes, our hemp seed oil is 100% Australian-certified organic.
Please check with your medical professional for their expert opinion.
Following expiration dates is important. The product ingredients may begin to change once the product surpasses its expiration date. You can find the expiration dates usually on the bottom or sides of products and usually sits next to their batch number.
Preservatives are a necessary and sensible part of all personal care formulations and are crucial to the sta
Pleasebility and performance of skincare products.
be assured our formulations only use what is necessary and keep the level of preservatives as low as possible. We also use other non-botanical ingredients to help keep products stable, which enable us to further reduce preservatives level.
Each of our products addresses targeted skincare concerns. We choose natural ingredients with scientifically-proven benefits, that will work together towards your goal of healthy and brilliant skin.
We chose ingredients that are naturally derived and may not trigger any adverse effects. If any discomforts do occur please discontinue use and consult with your doctor.
Yes, ALMAdeLIA strives to source products and packaging to be environmentally friendly, sustainable and recyclable. The material of our face mask paper carton and cardboard box is 100% recyclable.
We recommend you keep your products in a cool and dry place away from direct sunlight. And you also can find the specific store in the product’s package.
Our products are 100% made in Australia.
ALMAdeLIA products are never tested on animals and are cruelty-free, we are cruelty-free brand.
Payments & Safety
Yes, we accept online payments. All payment processing and vital customer information are quick, easy, and secure.
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using industry-standard encryption technology.
You can purchase on our website using a debit, credit card, net banking, or UPI. Additionally, we support PayPal and Afterpay. You can choose these payment methods at checkout.
Shipping & Delivery
We use Australia Post and a full online tracking service is available. You’ll receive an automatic email with your tracking number as soon as it becomes available from the shipping carrier.
Unfortunately, we only ship within Australia and New Zealand currently.
Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you’ve placed your order, it usually takes 3 business days to process and mark it ready-for-delivery.
Shipping rates can vary depending on your region and are calculated at checkout.
Uncollected items from the post office will be sent back to our warehouse by Australia Post. Contact us at firstname.lastname@example.org and we can resend your order to you. However, this will incur a $10 shipping fee that is at your cost. We will not process a refund for uncollected items.
Our order confirmation and shipping emails are sent automatically to the email address used at checkout. Sometimes customers forget their PayPal is linked to an old email address. Check your PayPal email if you haven’t received the email linked to your order.
Additionally, check your Junk or Spam folders – occasionally our emails end up there. If this is the case, please move us to the approved list within your email inbox. Now you won’t miss a thing.
Yes, we offer free shipping for domestic orders over $50. Check the cart to see the current deal on free shipping.
We’re very sorry about that. Please email email@example.com with details of your order number so we can quickly correct this issue.
We pride ourselves in providing quality products that deliver safe and tangible results. If you believe your order is damaged or faulty, please email firstname.lastname@example.org within 2 weeks of receiving your order. We will help you and issue a refund where applicable.
Returns & Funds
Yes, we offer full and partial refunds depending on different situations.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Only authorised stockists can sell ALMAdeLIA products online or in person. If you’d like to become an authorised stockist, please contact email@example.com
We’ll let you know when it’s available as soon as it’s back in stock. Simply email us at firstname.lastname@example.org and we’ll be in touch.